Privacy policy

MOYENA GROUP (PTY) LTD
Trading as Moyena Learning
www.moyenalearning.co.za

Effective Date: 3 June 2026

Introduction

Moyena Group (Pty) Ltd trading as Moyena Learning (“Moyena Learning”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all applicable South African data protection laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.moyenalearning.co.za, make a purchase, download educational resources, subscribe to communications, complete a form, or otherwise interact with our website and services.

By accessing our website, purchasing products, downloading Moyena Learning materials, or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

Responsible Party

The responsible party for your personal information is:

Moyena Group (Pty) Ltd
Trading as Moyena Learning
Company Registration Number: 2026/168599/07
Address: 99 Sunshine Crescent, Nietgedacht, Fourways, Johannesburg, 1739
Email: info@moyenalearning.co.za
Website: www.moyenalearning.co.za

Information We Collect

When you interact with Moyena Learning, we may collect the following personal information:

3.1 Information You Provide Directly

We may collect personal information that you provide when you:

Purchase a product
Download a free or paid digital resource
Subscribe to email updates
Complete a contact form
Participate in a Moyena Learning campaign or programme
Communicate with us directly

This information may include:

Full name
Email address
Phone number, where provided
Province, region, or general location, where requested
Delivery address for physical product orders
Billing information required to process orders
Any additional information you voluntarily provide when completing a form or contacting us

3.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring website or traffic source
Approximate location data
Website interaction and usage data

This information helps us understand how visitors use our website, improve the user experience, and maintain the security and functionality of our online store.

Why We Collect Your Information

We collect and process your personal information for the following purposes:

To provide access to free and paid educational downloads
To process and fulfil product orders
To send order confirmations, download links, and customer service communications
To deliver printed workbooks and other physical products
To communicate updates about Moyena Learning resources, campaigns, and product launches
To send information about the Moyena Learning Weekly Guide and related educational resources
To communicate campaign-specific information, including initiatives run in partnership with Pick n Pay School Club
To improve our website, products, services, and customer experience
To measure the reach and impact of educational programmes for internal reporting and partner reporting
To comply with legal, regulatory, tax, and accounting obligations
To protect the security and integrity of our website and business operations

We will only contact you for marketing purposes where you have provided consent or where permitted by law. You may opt out of marketing communications at any time.

Legal Basis for Processing

We process your personal information on the following lawful grounds under POPIA:

Consent: where you have opted in to receive communications, downloads, or campaign updates
Contractual necessity: where processing is required to fulfil your order, download request, or customer service request
Legitimate interest: where processing is necessary to improve our educational offerings, website functionality, customer experience, or programme impact measurement
Legal obligation: where processing is required by applicable South African law

How We Share Your Information

We do not sell your personal information.

We may share your personal information only in the following limited circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who help us operate our website, process transactions, deliver communications, or fulfil orders. These may include:

Shopify, our e-commerce platform
Payment processing providers
Email marketing or communication platforms
Delivery and logistics providers
Website analytics tools
Customer support tools

These service providers may only process your personal information for the purposes required to provide services to Moyena Learning.

6.2 Delivery and Fulfilment Partners

Where you purchase a physical product, your delivery information may be shared with courier, pickup point, or fulfilment partners in order to complete delivery.

6.3 Partnership Reporting

Where Moyena Learning runs campaigns or programmes with partners, including Pick n Pay School Club or Moyena Foundation NPC, we may share aggregated and anonymised reporting information. This may include information such as number of downloads, provinces reached, schools reached, or campaign engagement.

We do not share individual personal details with programme partners without consent.

6.4 Legal Requirements

We may disclose personal information where required by law, court order, regulatory authority, or where necessary to protect our legal rights.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

This may include retaining information for:

Order fulfilment and customer support
Tax, accounting, and legal record-keeping
Download access and communication records
Consent and marketing preference records
Programme impact reporting, where applicable

You may request deletion of your personal information at any time, subject to legal retention requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience, support website functionality, measure website performance, and understand how visitors interact with our website.

Cookies may be used for:

Shopping cart and checkout functionality
Website analytics
User preferences
Marketing performance measurement
Security and fraud prevention

You may adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality, including checkout and download access.

For more information, please refer to our Cookie Policy.

How We Protect Your Information

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

These measures may include:

Secure website hosting through Shopify
Access controls
Password-protected systems
Secure payment processing through third-party providers
Internal data handling procedures
Limited access to personal information by authorised personnel only

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under POPIA

As a data subject, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Object to the processing of your personal information
Withdraw consent at any time, without affecting the lawfulness of prior processing
Request details about third parties who have received your personal information
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at:

info@moyenalearning.co.za

Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator of South Africa
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za

Children’s Privacy

Moyena Learning products and educational resources are designed for parents, caregivers, educators, and learners.

We do not knowingly collect personal information directly from children under the age of 18. Downloads, purchases, and communications are intended to be completed by a parent, guardian, caregiver, educator, or authorised adult.

Where resources are downloaded or purchased for use by a child, the adult completing the transaction or download is responsible for supervising the child’s use of the materials.

Marketing Communications

If you subscribe to Moyena Learning updates, download a free resource, or opt in to receive communication from us, we may send you emails about:

New educational resources
Moyena Learning Weekly Guide releases
Product updates
Campaigns and partnerships
Learning tips and parent support content
Special offers or announcements

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or platforms, including partners, delivery providers, payment providers, or campaign-related websites.

Moyena Learning is not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us: