Shipping policy

MOYENA GROUP (PTY) LTD
Trading as Moyena Learning
www.moyenalearning.co.za

SHIPPING AND DELIVERY POLICY

Effective Date: 3 June 2026

  1. Overview

Moyena Group (Pty) Ltd trading as Moyena Learning (“Moyena Learning”, “we”, “us”, or “our”) provides printed workbooks, digital products, and free downloadable educational resources through www.moyenalearning.co.za.

This Shipping and Delivery Policy explains how physical products, digital downloads, home delivery, and PAXI pickup options are handled.

This Policy should be read together with our Terms of Service, Refund and Cancellation Policy, Privacy Policy, and any other policies published on our website.

  1. Delivery Areas

At this stage, physical product delivery is available within South Africa, unless otherwise stated at checkout.

Digital products and free downloads are delivered electronically and may be accessed by customers who are able to complete checkout and receive email communication from Moyena Learning.

  1. Product Types and Delivery Methods

Moyena Learning offers different product types, and each product type may be delivered differently.

3.1 Printed Workbooks and Physical Products

Printed workbooks and other physical products may be delivered using one of the delivery options made available at checkout, including:

  • Home delivery

  • PAXI pickup point delivery

  • Any other delivery or fulfilment method made available by Moyena Learning from time to time

Available delivery options, fees, and estimated delivery timeframes may vary depending on the customer’s location, product availability, order size, delivery provider, and the delivery method selected.

3.2 Digital Products

Digital products, including paid PDF downloads, are delivered electronically.

After successful checkout, the download link may be sent by email or made available through the digital delivery system used on the website.

No physical item will be delivered for digital-only products.

3.3 Free Downloads

Free downloads, including Moyena Learning Weekly Guide sections or other free educational resources, are digital products only.

Customers may still need to add the free download to cart and complete checkout so that the download link can be sent by email.

No physical item will be delivered for free digital downloads.

  1. Home Delivery

Where home delivery is selected, the customer must provide a complete and accurate delivery address.

The delivery address should include:

  • Recipient full name

  • Street address

  • Suburb

  • City or town

  • Province

  • Postal code

  • Contact number

  • Any helpful delivery instructions, where applicable

Home delivery is handled by third-party courier or delivery partners. Delivery timeframes are estimates only and may vary depending on location, courier capacity, stock availability, public holidays, weather, operational delays, or other circumstances beyond our reasonable control.

Moyena Learning is not responsible for delivery delays caused by incorrect or incomplete delivery details provided by the customer.

  1. PAXI Pickup Point Delivery

Where PAXI is made available as a delivery option, customers may choose to have their printed workbook or physical product delivered to a participating PAXI pickup point.

PAXI delivery may require the customer to provide:

  • Recipient full name

  • Contact number

  • Selected PAXI pickup point or store

  • Any other information required to complete the PAXI delivery

Customers are responsible for ensuring that the selected PAXI pickup point and contact details are correct before completing checkout.

Once the parcel is ready for collection, PAXI or the relevant delivery provider may send collection information by SMS or another communication method using the contact details provided at checkout.

The customer is responsible for collecting the parcel from the selected pickup point within the collection period required by PAXI or the relevant delivery provider.

Moyena Learning is not responsible for failed collections caused by incorrect contact details, incorrect pickup point selection, expired collection periods, or a customer’s failure to collect the parcel on time.

  1. Delivery Fees

Delivery fees are calculated or displayed during checkout, where applicable.

Delivery fees may vary depending on:

  • The delivery method selected

  • The delivery address or region

  • The delivery provider

  • The size or weight of the order

  • Whether the order includes physical products, digital products, or both

Digital-only orders do not require physical shipping. However, checkout may still be required for digital product access and email delivery of download links.

  1. Order Processing

Orders are processed after successful checkout and payment confirmation, where payment is required.

Processing times may vary depending on:

  • Product availability

  • Order volumes

  • Weekends and public holidays

  • Payment confirmation

  • Delivery provider collection schedules

  • Stock or fulfilment requirements

Orders placed on weekends or public holidays may only be processed on the next business day.

  1. Delivery Timeframes

Estimated delivery timeframes are provided for guidance only and are not guaranteed.

Delivery timeframes may be affected by:

  • Customer location

  • Courier or PAXI delivery schedules

  • Public holidays

  • Weather conditions

  • Strike action

  • Operational delays

  • Incorrect delivery information

  • Unforeseen circumstances beyond Moyena Learning’s control

Moyena Learning will make reasonable efforts to process and dispatch orders promptly, but we cannot guarantee delivery on a specific date unless this has been expressly agreed in writing.

  1. Tracking and Delivery Updates

Where tracking information is available, it may be shared with the customer by email, SMS, courier notification, PAXI notification, or another communication method.

Customers should use the tracking details provided by the relevant delivery partner to monitor delivery or collection progress.

If you have not received delivery or collection information within a reasonable time after placing your order, please contact us at info@moyenalearning.co.za.

  1. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery, contact, and pickup point details are accurate before completing checkout.

Moyena Learning is not responsible for delays, failed deliveries, lost parcels, additional delivery fees, or returned parcels caused by incorrect or incomplete customer information.

If you notice an error in your delivery details, please contact us immediately at:

info@moyenalearning.co.za

We will do our best to update delivery information before dispatch, but we cannot guarantee changes once the order has been processed or handed over to a delivery provider.

  1. Failed Delivery

A delivery may fail if:

  • The address provided is incomplete or incorrect

  • The customer or recipient is unavailable

  • The contact number is incorrect

  • The delivery provider cannot access the delivery location

  • The parcel is not collected from the selected pickup point

  • The delivery provider’s collection period expires

If a parcel is returned due to failed delivery or non-collection, the customer may be responsible for additional delivery, return, or re-delivery costs.

Refunds for failed delivery or uncollected orders will be considered in accordance with our Refund and Cancellation Policy.

  1. Damaged, Missing, or Incorrect Products

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at:

info@moyenalearning.co.za

Please include:

  • Your full name

  • Your order number

  • A description of the issue

  • Photos of the product

  • Photos of the packaging, where applicable

We will review the issue and assist in accordance with our Refund and Cancellation Policy and applicable South African consumer protection laws.

  1. Digital Download Issues

If you do not receive your digital download link after completing checkout, please check:

  • Your email inbox

  • Your spam or junk folder

  • That the email address entered at checkout is correct

If you still cannot access your download, contact us at:

info@moyenalearning.co.za

Please include your order number and the email address used at checkout.

  1. Mixed Orders: Physical and Digital Products

If an order contains both physical and digital products:

  • Digital products may be delivered electronically after checkout

  • Physical products will be delivered according to the selected shipping method

  • Delivery fees may apply to the physical product portion of the order

  1. Bulk, School, Corporate, or Foundation Orders

Shipping and delivery arrangements for bulk orders, school orders, corporate orders, sponsored orders, or foundation-related orders may differ from standard website orders.

Delivery methods, timelines, costs, and fulfilment arrangements may be confirmed by quote, invoice, written agreement, or direct communication with Moyena Learning.

  1. Delivery Provider Responsibility

Moyena Learning may use third-party delivery, courier, pickup point, logistics, or fulfilment partners to complete deliveries.

While we take reasonable steps to work with reliable delivery partners, Moyena Learning is not responsible for delays, interruptions, or service failures caused by third-party delivery providers once an order has been handed over for delivery.

We will, however, make reasonable efforts to assist customers where delivery issues arise.

  1. Contact Us

If you have any questions about shipping, delivery, PAXI pickup, home delivery, or digital download access, please contact us:

Moyena Group (Pty) Ltd
Trading as Moyena Learning
Company Registration Number: 2026/168599/07
Address: 99 Sunshine Crescent, Nietgedacht, Fourways, Johannesburg, 1739
Email: info@moyenalearning.co.za
Website: www.moyenalearning.co.za

© 2026 Moyena Group (Pty) Ltd trading as Moyena Learning. All rights reserved.